Terms & Conditions

Welcome to Rosalia! These Terms & Conditions govern your use of www.rosalia.com (the "Website"). By accessing or purchasing from our Website, you agree to comply with these terms.

1. General

  • This Website is owned and operated by Rosalia, a luxury fashion jewelry brand based in Ludhiana, Punjab.
  • We reserve the right to update, modify, or discontinue any part of the Website without prior notice.
  • You must be at least 18 years old to make a purchase. If under 18, you must have parental consent.

2. Product Information & Orders

  • We strive to display all products as accurately as possible. However, minor variations in color, size, and design may occur due to the handcrafted nature of our jewelry.
  • Placing an order constitutes an offer to purchase, subject to our acceptance. We may refuse or cancel an order due to:
    • Product Unavailability
    • Payment Issues
    • Product Unavailability
    • Suspected Fraudulent Activity

3. Pricing & Payment

  • Prices on the Website are in [currency] and include applicable taxes unless otherwise stated.
  • We accept payments via:
    • Credit/Debit Cards (Visa, MasterCard, AMEX)
    • UPI & Net Banking
    • Digital Wallets
    • Cash on Delivery (select locations)
  • We use secure payment gateways to ensure safe transactions.

4. Shipping & Delivery

  • Orders are processed within 1-2 business days.
  • Standard delivery takes 3-7 business days depending on location.
  • We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.

5. Returns & Exchanges

  • Returns are ONLY accepted for damaged or incorrect items.
  • Customers must notify us at info@rosalia.com within 3 days of receiving the order.
  • Products must be unworn, in original packaging, with untampered barcode tags.
  • For detailed return guidelines, refer to our Return Policy

6. Refunds & Cancellations

  • Refunds are only processed for lost shipments.
  • Orders cannot be canceled once placed, as production begins immediately.

7. Intellectual Property

  • All content, including images, designs, logos, and text, is the intellectual property of Rosalia.
  • Unauthorized use, reproduction, or modification of any content is strictly prohibited.

8. User Conduct

You agree NOT to:

  • Use the Website for fraudulent or unlawful activities
  • Interfere with the Website's security or functionality.
  • Post false reviews or misleading information.

9. Limitation of Liability

  • Rosalia is not liable for any direct, indirect, or incidental damages arising from the use of this Website or products purchased.
  • We do not guarantee uninterrupted access to the Website.

10. Privacy Policy

  • We value your privacy. Your personal details are collected only for order processing and customer service.
  • We do not share or sell customer data to third parties.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes shall be resolved in the courts of Ludhiana, Punjab

12. Contact Information

For queries, reach out to us at: Email - info@rosalia.com